Terms of Service
1. Who we are
StoveApp is provided by Cain Peacock trading as StoveApp, King Street, Pembroke Dock, SA72 6JT, United Kingdom. Contact cain@stoveapp.co.uk.
These terms apply to businesses using StoveApp for their trade or profession, including sole traders. Subscriptions are not offered for personal consumer use. The person creating the workspace confirms that they are at least 18 and authorised to agree these terms for that business. Section 12 is our data processing agreement for customer information you control.
2. The service
StoveApp is software that helps stove and chimney installers manage customers, surveys, quotes, invoices and installations. We provide it on a subscription basis. We may improve or change features over time; we won't remove something core to your paid plan without reasonable notice.
3. Your account
You must give accurate account details, keep your login secure, and are responsible for activity under your account. One subscription is for one business. Don't share access outside your business or attempt to access another organisation's data.
Verify your email address and give every team member their own login. Assign appropriate permissions, remove access when it is no longer needed and notify us promptly of suspected unauthorised access.
4. Your data and your customers' data
You keep ownership of the data you put into StoveApp. For your customers' personal data, you are the data controller and we are your processor — see our Privacy Policy. You are responsible for having a lawful basis to hold your customers' data and for giving them their own privacy information. We process that data only to provide the service to you and meet legal obligations. Use the available export tools or contact support for a complete export, deletion or account closure.
5. Acceptable use
Don't use StoveApp to break the law, to store data you have no right to hold, to send unlawful or unsolicited messages, or to attempt to disrupt, reverse-engineer or gain unauthorised access to the service.
6. Trials, subscriptions and cancellation
New public accounts receive a 14-day free trial starting when account creation is completed. No payment card is required. At the end of an unsubscribed trial, or a temporary beta period with an expiry date, the workspace becomes read-only and offers a subscription. Expiry alone does not delete your records. You are not charged unless you complete a subscription checkout.
Subscriptions renew monthly until cancelled. Current standard prices are £29 per month for one user, £45 for two and £59 for three, with each additional user £15 per month. Customer portal access does not use a paid user place. The billing screen and Stripe checkout show the selected quantity, amount and billing date before you confirm. StoveApp is not currently VAT registered and no VAT is currently charged on these subscriptions.
If you subscribe during a trial, checkout shows the first charge and remaining free period. Stripe processes payments. Authorising a subscription permits the recurring payments shown at checkout. User-quantity changes may change the bill; review any displayed adjustment before confirming.
Any launch pricing expressly offered as fixed for the first 12 months is honoured for that period. Otherwise, we give at least 30 days' notice of a price increase, effective no earlier than the next renewal after that notice. You can cancel before it applies.
The workspace owner can cancel renewal through the billing portal linked from the app. Cancellation normally takes effect at the end of the current paid period; the portal confirms the date. If you cannot use the portal, email support before the next renewal.
There is no automatic refund for an unused part of a monthly period or unused user places. We correct duplicate or incorrect charges and consider other refund requests individually. This does not limit remedies required by law or an express refund agreement.
After a failed payment, update your payment method in the billing portal. We may make the workspace read-only after any applicable grace period. Failure or cancellation does not itself delete records.
7. Availability
We use reasonable care and skill to operate and secure the service and address faults. We cannot guarantee uninterrupted or error-free access. The service is a tool to assist your work; you remain responsible for your professional judgement, quotes, calculations and compliance with installation standards.
Support is by email. No particular response or recovery time is promised unless agreed separately in writing. Maintenance, connectivity and third-party providers can interrupt availability.
8. Liability
Nothing limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or anything else that cannot lawfully be limited.
Subject to that, neither party is liable to the other for indirect or consequential loss, lost profits, business opportunities or anticipated savings. Our total liability arising from the service in any 12-month period is limited to the greater of £100 and the subscription fees you paid us in the 12 months immediately before the event giving rise to the claim. This does not remove a data subject's statutory rights or a regulator's powers.
9. Ending the agreement
Read-only access following expiry is different from account closure. Contact support to request an export, deletion or full closure; we verify the requester's authority. At closure you can choose return or deletion of the customer data we process for you. We complete the agreed return or deletion within 30 days, except for legally required retention. Protected residual backups expire through the normal 30-day backup retention cycle and are restricted to recovery and security. Keep copies of records needed for your regulatory, tax, contractual and insurance obligations.
We may suspend access where reasonably necessary to prevent a security threat, comply with law or address serious breach. Where practicable we explain the reason and allow an opportunity to resolve it. If we end a paid service for convenience, we give at least 30 days' notice and refund prepaid fees covering the period after termination.
10. Governing law
These terms are governed by the laws of England and Wales, and disputes are subject to the courts of England and Wales.
We give at least 30 days' notice of material changes to these terms, except where legal or urgent security requirements need an earlier change. Changes do not retrospectively remove accrued rights. You may cancel renewal if you do not accept a change. If a provision cannot be enforced, the remaining provisions continue.
11. Contact
Questions about these terms: cain@stoveapp.co.uk.
12. Data processing agreement
Scope. Your business is the controller of personal data you enter about customers, prospects, property occupants and job contacts; StoveApp is the processor. Processing lasts while we provide the service and complete return or deletion. Its purpose is business administration, job records, communications, document generation, storage, security and recovery. Data may include contact details, property addresses, appointments, notes, surveys, photographs, documents, quotations, invoices, payment references, signatures and service histories. Do not submit unnecessary sensitive information; the service is not intended for special-category data or criminal-offence records.
Instructions. Your use of the app and authorised support requests are documented instructions. We process customer data only on those instructions, including for international transfers, unless law requires otherwise. Where permitted, we tell you of that requirement before processing. We tell you if we believe an instruction infringes applicable data protection law. You are responsible for lawful collection, appropriate notices, accurate data and lawful instructions.
Confidentiality and security. Access is restricted to people who need it to provide the service and are subject to confidentiality obligations. We apply appropriate technical and organisational measures taking account of processing risks, including HTTPS, securely hashed passwords, access permissions, separation of business workspaces, controlled file access, security logging and protected backups.
Sub-processors. You authorise the hosting, database, storage, transactional-email and diagnostic providers identified in the Privacy Policy to process customer data for us where necessary. We put written obligations providing equivalent protection in place with them and remain responsible to you for their performance of those obligations. We give at least 30 days' notice before adding or replacing a sub-processor handling customer data. You may raise a reasonable data-protection objection during that period. We work to resolve it; if no practical solution is available, you may end the affected service before the change, with a refund for any unused prepaid period.
Transfers. International transfers must use an applicable UK adequacy decision or appropriate safeguards under UK data protection law.
Assistance. Taking account of the processing and information available, we reasonably assist with data-subject requests, security duties, breach reporting, impact assessments and consultation with regulators. We notify you without undue delay after becoming aware of a personal data breach affecting customer data and provide available information to help you fulfil your duties. We forward requests about your customer data to you unless law requires a direct response.
Evidence and audits. We make information reasonably necessary to demonstrate compliance available and allow and contribute to appropriate audits and inspections by you or an authorised independent auditor. Practical arrangements must protect other customers' information and service security without preventing an audit required by law or a regulator.
End of processing. We return or delete customer data at your choice, including copies, subject to the protected backup cycle and legally required retention in section 9. This processing agreement takes priority over conflicting terms concerning our data-protection obligations.